Looking for a new job ……… Customer Care Coordinator

We are looking for a dynamic professional to be our first point of contact with our customers. The role is a a fixed term contract for maternity cover. Clearview are an expanding company, with a friendly environment and the role will provide an opportunity for the right candidate to grow.

Key Responsibilities

  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
  • Work within the guidelines of the warranty provider and Clearview’s standards
  • Ensure accuracy of all customer details and all communication is correctly recorded on Clearview’s computer systems.
  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Commercial Manager.
  • Create and issue work instructions to ensure the Maintenance Operative diaries are fully utilised, with consideration to geographical benefits and restrictions
  • Liaise with the Maintenance Operative, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion
  • Produce and maintain plot files,
  • Health and Safety – Organise the annual PAT testing of the technicians electrical equipment
  • Ensure familiarity with Clearview Homes’ Health, Safety and Environmental policies and comply with employee responsibilities.
  • At all times comply with company policies, procedures and instructions.

 Please apply in writing with your CV to sahmed@clearviewhomes.co.uk